Very bad service. You have to wait hours for them to run a simple command "bundle install". I have no sudo access, so I can't do it. And on top of it, my email forwarders don't work. They haven't bothered replying to that either. Doubt they would give me a refund. Should of signed up with HostUS. They give you root access on their managed hosting. Panhandlersonline.com will be dead until my host runs "bundle install". Nothing I can do other then wait. I could cancel it. Would be wise to back it up before doing that.