They try and sell you faster internet and basic cable. I'm not paying 70 bucks a month. I was paying less for 105 mbps internet, until they lowered me to 50 mbps and tried charging me almost 80 bucks a month for.
They said it takes time for their site to synchronize with the billing system.
I closed the chat when they asked if I wanted their "deal" for 70 bucks a month. I'll keep my 6 mbps for 50 bucks a month.