Good luck getting them to lower your bill, their site still says I owe them around 20 bucks, I gave them 50. In the chat they said my balance was around 40 bucks. To bad they don't update their site.
I was paying for 105 mbps and at some point they lowered it to 50 mbps. I only found out because in their chat they said I was only getting 50 mbps.