They never replied to my email, so I disputed it. I selected the item wasn’t as described, closest option, and you have to select something. They probably won’t respond or refund me. So I’ll escalate it to a PayPal claim.
The terms say you can’t dispute. Therefore I broke the terms.
That’s why they will most likely get to keep the money, since it was a donation. Lesson learned, don’t donate to receive something. They know they give non working codes.