Windows 10 reset function doesn’t work on my sister’s laptop

I think she has a bad Windows 10 upgrade. She was getting a blue screen, looked like the drivers are newer then the ones on Lenovo’s site. I should text her and ask if she wants me to create a USB drive with the Windows 10 installer on it, then I can just do a clean install for her. You might need to “upgrade” to get it for free though. Could try creating a thumb drive on her laptop, but it might not work.

What’s the name of the program I used to update my laptop early? It might let you create a thumb drive installer too. Need to put that on her laptop.

I told her to do a factory reset, it’ll put Windows 8.1 back on it, or whatever it came with, 8 or 8.1. Then she can try upgrading to Windows 10 again. That’s easier, then I don’t have to do anything.

Update
The name of the program is media creation utility. You can put the installer on a thumb drive for a different computer, just select which version, and 32 bit or 64 bit. Looks like it’s a slow process. It’s probably downloading Windows 10 Home.