No $10 credit from Silicondust for Premium TV

I emailed support, yesterday, when they charged me the full amount. I only got $10 off once. If you look at their forum, that's the case for lots of people.

No reply from support yet. Probably getting a shitload of emails about it. But if I don't get $10 back, I'll be sure to cancel it. They don't have all the channels they did when I signed up anymore.